Item Condition:
Items must be returned in their original condition, exactly as received.
Definition of Defective Items:
An item is considered defective if:
-Fabric damage: Holes, tears, or permanent stains
-Visible stains: Noticeable discoloration/spots not caused by customer
-Size mismatch: Item doesn’t match ordered size (tags must be intact)
Note: Normal wear/tear or customer-induced damage doesn’t qualify as defects.
Return Shipping Costs:
-Customer covers return shipping if exchanging via delivery representative (when no “Defect” exists).
-NWR covers shipping costs ONLY if:
– The item has a verified defect
– It’s the only item in the order
(Note: NWR doesn’t cover shipping if other undamaged items exist in the order)
Return Process (via delivery rep):
– We’ll dispatch a representative to collect the item
– After receiving, we inspect within 5-7 business days to verify original condition
– We’ll contact you to process the refund (amount transferred by us, not the delivery rep)
How to Initiate Returns:
– Contact us via Instagram ONLY for all returns
– We’ll confirm with you before sending any representative
Returns more than 14 days from the delivery date will not be accepted.
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